Comments on: Starbucks: Customer scams contribute to job losses http://hardopinion.com/starbucks/hello-world/ While others think it - we say it! Wed, 22 Jul 2009 14:19:13 -0500 http://wordpress.org/?v=2.8.6 hourly 1 By: Mark http://hardopinion.com/starbucks/hello-world/comment-page-1/#comment-8 Mark Thu, 26 Mar 2009 18:12:21 +0000 http://hardopinion.com/?p=1#comment-8 I know in Canada, it is even more worse. The customer asks for a short coffee and asks to add stem milk and syrup, which really should be charged as a venti misto, but pays for a small coffee. Next, she comes in and gets refills on that with all the fixings. Now this customer does not steal in the sense that she will ask for a free refill at the store that she did not previously make her purchase, but they will play within the rules to the nth degree. Lawyerish? Yes. Thief? No. Another fellow plays the refill game but it gets worse. The customer who actually a middle class businessman buys one cup of coffee and has kept getting refills over and over day after day. He doesn't even pay for the first cup of coffee. He even laughed and said that his registered card is like the Federal Reserve Bank where coffee comes out of fiat, out of thin air, pretty much in the same way money is printed out of thin air out of the US Federal Reserve Bank. I know in Canada, it is even more worse. The customer asks for a short coffee and asks to add stem milk and syrup, which really should be charged as a venti misto, but pays for a small coffee. Next, she comes in and gets refills on that with all the fixings. Now this customer does not steal in the sense that she will ask for a free refill at the store that she did not previously make her purchase, but they will play within the rules to the nth degree. Lawyerish? Yes. Thief? No.

Another fellow plays the refill game but it gets worse. The customer who actually a middle class businessman buys one cup of coffee and has kept getting refills over and over day after day. He doesn’t even pay for the first cup of coffee. He even laughed and said that his registered card is like the Federal Reserve Bank where coffee comes out of fiat, out of thin air, pretty much in the same way money is printed out of thin air out of the US Federal Reserve Bank.

]]> By: Fred Johnson http://hardopinion.com/starbucks/hello-world/comment-page-1/#comment-5 Fred Johnson Thu, 12 Feb 2009 00:47:39 +0000 http://hardopinion.com/?p=1#comment-5 You may want to check the actual policy on refills and correct the behavior because a refill is only good while in the cafe on that visit. You cannot come back or take your cup to another store to get a refill. The just say yes policy applies in most cases but not this one. If you have allowed this to happen it's the fault of the leadership in your area. Fix it !! You may want to check the actual policy on refills and correct the behavior because a refill is only good while in the cafe on that visit. You cannot come back or take your cup to another store to get a refill.
The just say yes policy applies in most cases but not this one. If you have allowed this to happen it’s the fault of the leadership in your area. Fix it !!

]]> By: SM http://hardopinion.com/starbucks/hello-world/comment-page-1/#comment-4 SM Thu, 12 Feb 2009 00:16:24 +0000 http://hardopinion.com/?p=1#comment-4 Thanks for the post! That's just the tip of the iceburg too... it doesn't count those people that get shots of espresso over ice, then proceed to the condiment bar to make an iced latte out of the condiment milk, the cups of whipped cream for Fido riding in the passenger seat, "EXTRA caramel sauce on top and bottom of the cup", etc. that get given away to keep people from bitching to the DM or higher and to keep those infamous Customer Voice Surveys from coming back negatively. Thanks for the post! That’s just the tip of the iceburg too… it doesn’t count those people that get shots of espresso over ice, then proceed to the condiment bar to make an iced latte out of the condiment milk, the cups of whipped cream for Fido riding in the passenger seat, “EXTRA caramel sauce on top and bottom of the cup”, etc. that get given away to keep people from bitching to the DM or higher and to keep those infamous Customer Voice Surveys from coming back negatively.

]]> By: admin http://hardopinion.com/starbucks/hello-world/comment-page-1/#comment-3 admin Wed, 11 Feb 2009 22:31:21 +0000 http://hardopinion.com/?p=1#comment-3 BTL - Thanks for the comment. Hope you can spread the word about the site - more to come. BTL – Thanks for the comment. Hope you can spread the word about the site – more to come.

]]> By: BTL http://hardopinion.com/starbucks/hello-world/comment-page-1/#comment-2 BTL Wed, 11 Feb 2009 22:17:20 +0000 http://hardopinion.com/?p=1#comment-2 Good post! I wish Starbucks would seriously look at this...it seriously is affecting the bottom line. I see it everyday...not just your example but many, many others. The biggest one is people saving their large iced cups and day after day bringing in the same cup for a .53 refill price...same thing as the coffee. We need to charge for what the customer is getting....period! Good post! I wish Starbucks would seriously look at this…it seriously is affecting the bottom line. I see it everyday…not just your example but many, many others. The biggest one is people saving their large iced cups and day after day bringing in the same cup for a .53 refill price…same thing as the coffee. We need to charge for what the customer is getting….period!

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