Posts Tagged ‘theft’
February 11th, 2009 | Author: admin
Starbucks – the place everyone loves (or so they say) needs to change several things if it is to stand a chance of survival in the ever declining economic climate.
One key change needed is the doctrine of “give the customer what ever they ask for”. In pure customer service terms it’s reasonable, but store managers need to be empowered to “manage” there stores especially as they are expected to achieve targets that were reasonable in the good times but are outrageous in this climate, when they know that customers are blatantly scamming the store’s bottom line.